Privacy Policy

BlueSpa Dental respects the privacy of individuals and is committed to providing the highest levels of service. This also includes protecting the privacy of individuals. From the 12th March 2014, we will be bound by new sections of The Privacy Amendment (Enhancing Protection) Act 2012 (Privacy Amendment Act), which has resulted in significant amendments to the Privacy Act 1988 (Privacy Act). At BlueSpa Dental we are committed to complying with the obligations of the Australian Privacy Principles (APP). This document set out when and how BlueSpa Dental will collect, hold, use and disclose an individual’s personal information, as well as how an individual may contact BlueSpa Dental in relation to their personal information, or in order to make complaint about a breach of privacy. The following is the information that the Privacy Act requires us to communicate. We recommend that you keep this information for future reference.

Your Personal Information

BlueSpa Dental will generally only collect personal information that is necessary for providing our services to You. We will only collect information that is necessary for the purposes for which it will be used. The amount and type of personal information We collect from You and hold about You will vary depending on whether You are an existing patient or customer of a BlueSpa Dental, have made enquiries about Our products and services and also the extent to which You have used Our products and services. If You apply to be, are currently or have in the past been a patient or customer of BlueSpa Dental, the personal, or individually identifiable information that We hold about You may include:

name, address, telephone and email contact details;
personal details such as age and gender;
details of previous dentists you’ve been a patient of;
your Medicare number
financial information (for example, credit card numbers to assist in the administration of payments for dental services).
details of purchases made and professional services used, including the date;
and sensitive information including:

medical history;
family medical history;
current health and dental assessment; and
health insurance details.

How we collect Personal Information

BlueSpa Dental collects Personal Information in several ways, including: –

Directly from individuals, when they provide information by phone, email, or in documents such as an application form;
From contact forms on Our website;
From a BlueSpa Dental dentist providing dental services to you;
When you subscribe to newsletters or other direct marketing materials; or
when You use professional services or purchase goods from Us.

BlueSpa Dental may also collect information from third parties if You have provided them with consent under their own privacy policies:

we may collect information from third parties such as your health insurance provider or Medicare; or
we may collect information from dentists, dental specialists or other health practitioners (for example if you were referred to us by another dentist).

If You have provided Us with information about another person, then You need to tell that other person that You have done so, that they have a right to access their information and that they can refer to this document for information on how We will handle their personal information.

If You do not provide Us with Your personal information, We may be unable to provide You with the products or services that You are requesting.

How we use personal information

Personal information may be used in order to:-

to provide dental and related services to You;
to maintain and administer Your patient file(s) at a BlueSpa Dental clinic;
to contact You in relation to any matter relating to You or the dental services or products provided to You;
to answer Your enquiries and deliver customer services to You;
to carry out internal functions such as administration, accounting, quality assurance and information technology;
to resolve complaints;
to monitor price and evaluate products and services;
to conduct marketing surveys, research and statistical analysis
to fulfil marketing promotions;
to administer Your invoicing for dental services, credit card payments, or to collect unpaid invoices;
to process Your health insurance claims;
to follow You up regarding further dental examinations or treatments required;
to send information to You about Us;
to comply with any laws or regulations.

If You submit online forms or send emails to Us containing personal information, We will use that information to respond to Your message or to contact You. The main purpose of collecting and using personal information submitted through Our web site is to respond to a BlueSpa Dental patient and customer enquiries or feedback from this site.

We will also use personal information to keep individuals informed of our services. However, should an individual not wish us to contact them regarding our services, they should call BlueSpa Dental on 03 8657 9417.

Security

BlueSpa Dental is concerned with the security of personal information and is committed to taking reasonable steps to protect it from unauthorised access and use.

Internet

We take care to ensure that any personal information you give us on the internet through our website is protected and secure. We use cookies to protect and secure the security of information that you give us on our website. You should keep any passwords or access codes that you have confidential. BlueSpa Dental’s Privacy Policy does not apply to other advertisers or websites. Thus, we are advising you to consult the respective Privacy Policies of these third-party ad servers for more detailed information. We suggest that you review the privacy policies of any linked sites that you may access from our website before disclosing your personal information to them.

Cookies

Like any other website, BlueSpa Dental uses ‘cookies’. These cookies are used to store information including visitors’ preferences, and the pages on the website that the visitor accessed or visited. The information is used to optimize the users’ experience by customizing our web page content based on visitors’ browser type and/or other information.

Direct Marketing

BlueSpa Dental does not sell, trade or transfer personal information to third parties for the purpose of direct marketing.

Help us to ensure we hold accurate information

BlueSpa Dental takes all reasonable steps to ensure that the personal information we collect, use and disclose is accurate, complete and up to date. However, the accuracy of that information depends to a large extent on the information that an individual provides. That is why we recommend that individuals:

Let us know if there are any errors in their personal information; and
Keep us up to date with changes to personal information such as contact details.

To assist us in ensuring the accuracy of the personal information we hold, we ask our patients and customers to confirm/update this information every 12 months.

You can access your personal information

You have a right to access your personal information, subject to some exceptions allowed by law. If you would like to do so, please let us know. You may be required to put your request in writing for security reasons. BlueSpa Dental may charge a reasonable fee to cover our costs for searching for and providing access to your information.

Who will see or have access to personal information

Only the Staff and Directors of BlueSpa Dental will have access to an individual’s personal information.

Consent

By using our website, you hereby consent to our Privacy Policy and agree to its Terms and Conditions.

How to contact us

If you have any questions in relation to privacy, please contact BlueSpa Dental on 03 8657 9417 between 8.30am and 5.00pm, Monday to Friday.

Andrew Cousins

10:42 25 Aug 22

I have been going to Leonida for a few years and she is quite good, since covid it’s been a while between visits so I attended and saw Catherine. She was professional and diligent as was the rest of the team. I can recommend this dentist clinic for sure.

J Rob

07:30 26 Nov 21

Dr Cartas put me at ease straight away, communicating with me throughout my consultations. We made a treatment plan which was flexible and transparent. Her surgical skills are excellent and are undertaken with her characteristic kindness. She has a fantastic team supporting her, including Dental Assistant Sarah who put me at ease in their COVID safe environment upon my return after Melbourne's long lockdown. Thank you BluSpa!

christine joy africa

04:52 08 Sep 21

Dr Cartas did my braces and wisdom teeth extractions, the clinic is always well managed with good services. Dr Cartas pulled out my wisdom teeth like it was nothing, minimal during and after. Highly reccomend if you want an expert dentist looking after you teeth 😊

Gabe Taylor

09:27 10 Oct 20

Genuine service, they were really helpful, made the time to answer all my questions and concerns and provided clear and detailed advice. For the teeth cleaning service they were patient and made sure I was comfortable at all times as you can imagine it's a little scary getting your teeth cleaned, I will definitely return for my next appointment.

Kia Yang

03:05 19 Aug 18

I have been a patient at this dentist for over 10 years and I even though I have moved away from Southbank where it was convenient I still do not mind the travel to see my usual Dentist. Very professional, quick and painless. I totally recommend getting your teeth cleaned, checked and explained to you with Blue Spa Dental. The girls here are very professional and friendly.